What we do?
WHAT RIGHTS DO I HAVE WHEN SHOPPING ONLINE?
Am I allowed to return the goods? Can I be reimbursed? Can I receive compensation? Only by telling us a bit about your purchase, you can instantly find out what rights and/or recourse you have in a given online or offline transaction.
REQUEST A REFUND OR REPLACEMENT
We offer you custom Letters of Complaint and Letters of Withdrawal, depending on what you would like to request from the Trader – a refund, a replacement or some other modification. Send those to the Trader and enforce your rights.
Escalate your claim to a dispute
If you decide to start a dispute against a Trader, we would gladly take your case and represent you before an EU Alternative Dispute Resolution (ADR) entity or the EU Online Dispute Resolution (ODR) Platform. We will only ask to be paid, if you get paid!
✓ We work from going through your rights as a customer to getting sure you get an appropriate response to your issue.
✓ We can help you write e-mails to the company you are having problems with, explaining clearly how your rights have been infringed.
✓ Download and fill your data in our FREE Letters of Complaint and demand that your rights be respected.
✓ Take your complaint to a higher level. Apply for Online Dispute Resolution representation with a Trader. If we do not succeed in our fight for your refund or compensation, you won’t have to pay for our services.
Alternative dispute resolution
Who are we?
Our aim is to offer Consumers and Traders the easiest possible way to learn about their rights in ONLINE transactions.