91% OF CONSUMERS ARE NOT FAMILIAR
WITH THEIR ONLINE RIGHTS.
GET TO KNOW MORE?

My Online Rights is a simple FREE tool that helps you understand your online Consumer Rights and raise your complaint with a Trader.
We also represent Consumers in Online Dispute Resolution cases.

What we do?

MyOnlineRights is the best way to understand your online shopping rights and the simplest way to resolve your complaint.

WHAT RIGHTS DO I HAVE WHEN SHOPPING ONLINE?

Am I allowed to return the goods? Can I be reimbursed? Can I receive compensation? Only by telling us a bit about your purchase, you can instantly find out what rights and/or recourse you have in a given online or offline transaction.

REQUEST A REFUND OR REPLACEMENT

We offer you custom Letters of Complaint and Letters of Withdrawal, depending on what you would like to request from the Trader – a refund, a replacement or some other modification. Send those to the Trader and enforce your rights.

Escalate your claim to a dispute

If you decide to start a dispute against a Trader, we would gladly take your case and represent you before an EU Alternative Dispute Resolution (ADR) entity or the EU Online Dispute Resolution (ODR) Platform. We will only ask to be paid, if you get paid!

RAISE YOUR CONSUMER AWARENESS

EU laws give you strong protection when you buy online! Our Blog Section will offer you interesting information regarding your rights as a Consumer. We have drafted our Articles so simple that they can be understood by every Consumer in the EU!

Claim your rights against a Trader with a FREE Complaint Letter?

Our focus?

Focusing on four main areas of Law, we will help you with every aspect of your complaint rights as a customer.
We offer you the quickest way to find out what your online rights are!

We work from going through your rights as a customer to getting sure you get an appropriate response to your issue.

We can help you write e-mails to the company you are having problems with, explaining clearly how your rights have been infringed.

Download and fill your data in our FREE Letters of Complaint and demand that your rights be respected.

Take your complaint to a higher level. Apply for Online Dispute Resolution representation with a Trader. If we do not succeed in our fight for your refund or compensation, you won’t have to pay for our services.

  • Consumer Protection
  • e-commerce law
  • Alternative dispute resolution
  • Contract law

Who are we?

We are two young legal professionals, enthusiastic about the future of legal services.
Our aim is to offer Consumers and Traders the easiest possible way to learn about their rights in ONLINE transactions.
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Martin Sirakov

Co-Founder & Legal Advisor
Martin has graduated in International and European Law from the Hague University., the Netherlands He has gained extensive experience working in top-tier law firms and international organizations. He advises on e-commerce law, consumer protection and legal compliance.
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Stefan Trendafilov

Co-Founder & Legal Consultant
Stefan has vast experience in European Law, having done an LL.B in the Hague University, the Netherlands and an Alternative Dispute Resolution LL.M at Queen Mary University of London. He has extensive experience assisting individuals, Startups and SMEs receive legal help.

Testimonials

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